lardernaturals.com

Refund and Returns Policy

Last Updated: September 2026

Thank you for shopping with Larder Naturals. We are committed to providing high-quality natural food products and ensuring a smooth shopping experience. This Return & Refund Policy explains the conditions for returns, replacements, and refunds for purchases made through our website.

1. Return Policy

Due to the nature of our products (food, grocery items, pulses, nuts, seeds, and spices), we accept returns only in specific situations.

A return or replacement request may be accepted if:

  • The product received is damaged during delivery.
  • The product received is incorrect.
  • The package is missing items.
  • The product packaging is damaged or tampered with.
  • The product received is expired or has a quality issue.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used.
  • Products without original packaging.
  • Products damaged due to improper storage after delivery.
  • Products returned after the specified return period.
  • Change of mind after receiving the product.

3. Return Request Period

Customers must raise a return or replacement request within:

48 hours of receiving the order

To process your request, please provide:

  • Order number
  • Product details
  • Reason for return
  • Images/videos showing the issue with the product

4. Replacement Process

After reviewing your request, Larder Naturals may provide:

  • Replacement of the product
  • Store credit
  • Refund (where applicable)

Replacement approval depends on product availability and verification of the issue.

5. Refund Policy

If your refund request is approved:

  • Refunds will be processed after verification.
  • The refund will be issued to the original payment method.
  • Processing time may vary depending on your bank/payment provider.

Estimated refund processing time:

5–7 business days

6. Cancellation Policy

Orders can be cancelled only before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Please contact us immediately with:

  • Order ID
  • Product images
  • Delivery details

Our team will review and assist you with the replacement or refund process.

8. Shipping Charges

Shipping charges are non-refundable unless:

  • The product delivered was incorrect.
  • The product was damaged before delivery.
  • The issue occurred due to an error from Larder Naturals.

9. Contact Us

For return, replacement, or refund queries, contact us:

Larder Naturals

Email: care@lardernaturals.com
Phone: +91 9876543210

Website: https://lardernaturals.com